Update to self-service software fail, ver. 2
Posted by Stan Taylor on July 15, 2009
The first time I wrote a post about problems with the self-service propane exchange system at my local Home Depot, someone from AmeriGas contacted me about it. This time, I got a message from someone at Home Depot customer care. Interesting that these companies are watching the blogosphere so closely.
I agree with what you wrote here. Have you read Cem Kaner's books? He is such a great author, I have read all of his books and learned so much from them. I was fortunate enough to see him give a presentation a few years ago on his methodology. He is as good a speaker as he is an author. Do you know of any authors of Kaner's reputation?